Security Operations
AI-assisted, event-driven monitoring operated by ShadowSecure.
ShadowSecure operators review relevant visual alerts and follow the notification and escalation procedure documented for the site.
Discuss off-site monitoring
Focus human attention on relevant security events from compatible cameras during the agreed monitoring periods.
Give the operator visual context for the site-specific notification and escalation procedure.
Managed service
What ShadowSecure manages
The accepted assignment defines the people, information, operating period and action procedure included.
Compatibility assessment and camera-event configuration
ShadowAI filtering for the cameras and events included in the service
Operator review, contact notification and escalation under the agreed procedure
Ongoing configuration and support for the accepted monitoring scope
- Compatible camera event
- ShadowAI filtering
- Operator review
- Documented notification procedure
How the service works
A clear procedure from event to action.
ShadowAI filters routine environmental movement from compatible camera events.
A ShadowSecure operator reviews relevant alerts and available visual context.
The operator follows the documented notification and escalation procedure.
Service fit
The customer outcome and operating environment.
The assignment is shaped around what the customer must receive and where the service will operate.
What the customer receives
Event review during the monitoring periods defined in the proposal
Notification and escalation under the agreed contact procedure
Reporting in the format agreed for the service
Configuration support for the monitored cameras and event rules
Where this service fits
Compatible commercial and industrial CCTV
Warehouses, yards and operational sites
Remote locations with reliable connectivity
Sites requiring event-driven visual review
Important service conditions
Responsibilities and assignment conditions.
These points are confirmed before the service, project or assignment starts.
Review responsibilities and conditions
Customer responsibilities
Maintain reliable site connectivity and compatible camera operation.
Keep authorised contacts and escalation details current.
Notify ShadowSecure of changes to cameras, zones, lighting or site use.
Confirm which party acts after notification when that action falls outside the monitoring service.
Important service conditions
The proposal defines the cameras, protected areas, monitoring periods, contacts and escalation procedure included in the service.
Reliable connectivity, compatible camera operation and current contact details are required for alert review and notification.
External attendance, continuous human viewing and guaranteed intervention times are included only when expressly documented.
Quotation
Request a quotation for off-site monitoring.
Tell us which cameras and areas must be monitored, when the service should be active and who should be contacted after an alert.